Shipping policy
Shipping Policy
Last updated: September 2023
1. Shipping
After Rain is pleased to provide you with a convenient and reliable flower delivery service. We strive to ensure that your fresh flowers arrive promptly and in excellent condition. Please read our Shipping Policy carefully to understand how we handle flower deliveries.
2. Delivery Times
We understand the importance of timely flower delivery, especially for special occasions and events. We make every effort to deliver your flowers on the requested date. However, please note that:
- Delivery times may vary depending on the delivery location, weather conditions, and availability of our delivery partners.
3. Delivery Areas
After Rain offers flower delivery within specific regions and areas. Before placing an order, please verify that your delivery location falls within our service area. We may not be able to fulfil orders outside of our designated areas.
Currently we only deliver to the Netherlands.
4. No Returns on bouquets
We take great care to select and arrange fresh, beautiful flowers for our customers. Due to the perishable nature of flowers, we cannot accept returns or exchanges once the flowers have been delivered, except in cases of damage or a mistake on our part.
5. Cancellation Policy
If you wish to cancel your order, please contact our customer support as soon as possible. Cancellations made within a reasonable time frame before the scheduled delivery date may be eligible for a refund, at our discretion.
6. Damaged or Incorrect Orders
In the rare event that you receive damaged or incorrect flowers, please contact us immediately, and we will do our best to resolve the issue. We may offer a replacement or a refund for the affected portion of your order.
7. Contact Us
If you have any questions or concerns regarding our Shipping Policy, please don't hesitate to reach out to our customer support team at info@afterrain.nl. We are here to assist you and ensure that your flower delivery experience with After Rain is delightful.
Thank you for choosing After Rain for your flower delivery needs. We appreciate your trust in us, and we are committed to delivering the highest quality flowers and service to you.
Please note that this Shipping Policy is subject to change, and any updates will be reflected on our website.